Untitled Document

The purpose of this survey is to gather information in an effort to better serve our clients. At Market & Johnson, customer satisfaction is our top priority, and we are continually striving to provide superior service. We value your input and ask that
you take a few minutes to answer the following questions.

Project:

Owner:

Email Address:

Location:

Date:

EVALUATING MARKET & JOHNSON
In this section, the questions consist of two parts. In the first part, we would like you to rate the level of importance that each statement means to you. Secondly, evaluate Market & Johnson’s performance on each issue.
1. Quality of field personnel
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

2. Aggressive management of subs and suppliers
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

3. Proactive problem solving, not waiting to be told what to do
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

4. Ability to handle complex or demanding assignments
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

5. Bonding capacity and financial strength
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

6. Reputation or image in the marketplace
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

7. Estimating and budgeting accuracy
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

8. Ability to handle both large and small projects
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

9. Capacity to handle multiple projects at the same time
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

10. Price (competitive fee)
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

11. Pre-project conceptual estimating
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

12. Value engineering and real-time project innovation
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

13. A contractor that specialize in your industry
Importance	Not Important	Important	Very Important	Does Not Apply
M&J Rating	Not Important	Important	Very Important	Does Not Apply

Please share any additional comments in regards evaluating to Market & Johnson:

PROJECT TEAM EVALUATION
Please rate your satisfaction on the following.
1. Project Manager’s performance
M&J Rating	Not Important	Important	Very Important	Does Not Apply

2. Project Superintendent’s performance
M&J Rating	Not Important	Important	Very Important	Does Not Apply

3. Communication skills of project team
M&J Rating	Not Important	Important	Very Important	Does Not Apply

4. Preliminary project estimates were accurate
M&J Rating	Not Important	Important	Very Important	Does Not Apply

5. Project schedule was kept and maintained
M&J Rating	Not Important	Important	Very Important	Does Not Apply

6. Project meeting effectiveness
M&J Rating	Not Important	Important	Very Important	Does Not Apply

7. Handling of subcontractors by project team
M&J Rating	Not Important	Important	Very Important	Does Not Apply

8. Ability to handle complex or demanding assignments
M&J Rating	Not Important	Important	Very Important	Does Not Apply

9. Evaluate the project closeout process
M&J Rating	Not Important	Important	Very Important	Does Not Apply

Please share any additional comments in regards to your project team’s performance:

OVERALL SATISFACTION
Please rate your satisfaction on this project.
1. Market & Johnson’s overall job performance
M&J Rating	Not Important	Important	Very Important	Does Not Apply

2. Overall quality of the project
M&J Rating	Not Important	Important	Very Important	Does Not Apply

3. Overall safety on the project
M&J Rating	Not Important	Important	Very Important	Does Not Apply

4. Market & Johnson’s timely completion of the project
M&J Rating	Not Important	Important	Very Important	Does Not Apply

5. Market & Johnson delivered a cost effective project
M&J Rating	Not Important	Important	Very Important	Does Not Apply

6. Communication level of the entire Market & Johnson team
M&J Rating	Not Important	Important	Very Important	Does Not Apply

7. In the future if the need for expansion arose, would you consider using Market & Johnson again?
M&J Rating	Not Important	Important	Very Important	Does Not Apply

8. May we use you and your company as a future reference?
M&J Rating	Not Important	Important	Very Important	Does Not Apply

9. Would you provide us with a letter of recommendation?
M&J Rating	Not Important	Important	Very Important	Does Not Apply

Please share any additional comments in regards to your overall satisfaction:

BUILDING PROCESS EVALUATION
Please respond with your overall satisfaction on the building process.
1. Did you find the Market & Johnson team to be an effective project leader?
	Yes	No

2. Did you feel that by having Market & Johnson involved with your project, it saved on your time commitment for the project and allowed you to focus on your primary responsibilities?
	Yes	No

3. Did you feel that having a construction expert involved early on with your project had an impact on the overall cost and quality of your building?
	Yes	No

4. Did you feel your best interests were always being considered while Market & Johnson assisted in making decisions for your project?
	Yes	No

Please share any additional comments in regards to the building process of your project: